Frequently Asked Questions

What products do you use?

I use a various massage oils based on the goal of each session. If you have an allergy, please let me know. For those with sensitivities, I carry 100% jojoba oil as well as Citrus Mint Everyone Lotion (EO Products), or you are welcome to bring your own. Additionally, sheets are washed using fragrance-free detergent.

Tipping Policy

Gratuity is optional.

Payment Options

Venmo (@KendallHinkley), PayPal (@KendallHinkley), Cash, Check and Credit Cards are accepted.

Do you accept insurance?

At this time, I do not offer insurance billing. That said, I am happy to provide a superbill for your own reimbursement process. It may be worth asking your insurance company if they accept superbills because I have clients with whom this works!

What parking is available?

Occasionally you can luck out with free 2-hour parking on surrounding streets (High St, State St, and Park St have 2-hour spots or free all-day spots, but are a few blocks’ walk away). Most of the nearby parking is metered. I recommend bringing quarters ($2.00/hour), or plan to download the Passport Parking app on your phone. Many spots take credit cards, but some only take coins. The app can be used for any street parking. Garage parking is also available ($12/2 hours).

What if I cannot find a time in your schedule that works for me?

Your best bet is to book appointments 2-4 weeks in advance to get your preferred day/time. That said, you are welcome to reach out directly to let me know your preferences and I’ll see what I can do! Please note: I only work Monday-Friday and do not respond to requests for weekends.

How do I book a 2-Hour Massage?

Please reach out directly by text, email or the contact form on my website.

Should I shower before my appointment?

Showering beforehand is usually not necessary. However, if you plan to do an activity beforehand that would cause your skin or feet to be dirty or odorous, showering is helpful and appreciated.

How do I cancel or reschedule an appointment?

Clients can cancel or reschedule their appointment by logging into Schedulicity.com at least 24 hours before their appointment. If cancelling within 24 hours, texting is the best way to reach me directly.

Cancellation Policy - Please Read Before Booking

Any appointment cancelled less than 24 hours before the scheduled start time incurs a fee of 50% of the scheduled treatment. It is in your best interest to cancel with as much notice as possible so that someone else has enough time to take your spot (in which case, I’ll waive the fee). If the spot is not filled, the 50% fee is charged to the card on hold, or invoiced to the client and must be paid before rebooking.

If a client cancels within one hour of their appointment or misses their appointment without notice, a fee of 100% of the scheduled treatment is charged to the card on hold, or invoiced to the client and must be paid before rebooking.

Any cancellation fee can be deducted from a gift certificate instead of a credit card. In this case, the client needs to send me the 16-digit code from the gift certificate and I’ll deduct the fee from the total.

This cancellation policy is standard in the massage industry and helps to keep us massage therapists in business so that we can be here to support your health & wellness. Thank you for understanding.

Pro tip: write your appointment in your calendar and opt in for a text reminder if you need it!

Winter weather protocol: if you have an appointment scheduled on a day where snow or ice may cause travel to be unsafe, please reach out to me by 9am on the day of your appointment if you have not already heard from me. We’ll discuss whether it makes more sense to keep or reschedule the appointment.

Canceling for illness: If you test positive for COVID-19 within 10 days of your appointment, or have been exposed to someone who tested positive for COVID-19 within 10 days of your appointment, you are required to cancel or reschedule in accordance with CDC guidelines. If you are experiencing cold/flu/RSV or other symptoms that may be contagious, you are required to cancel or reschedule. Texting is the best way to reach me directly if you need to cancel or reschedule due to illness with less than 24 hours notice.

What if I am running late for an appointment?

If you are running late, please send me a text or give me a call. My phone may be on Do Not Disturb, but if you leave a voicemail I typically see it right away. You’ll receive treatment for the time remaining (or possibly the full time if I have the wiggle room in my schedule).

Do you offer in-home massage or massage at events?

At this time, no. Please direct any requests for these opportunities to another provider in the area.